Policy
Booking and Cancellation
1. Deposit and Payment
A non-refundable deposit of 25% is required to secure an event with Eclat Decor & Designs LLC. This deposit will be forfeited in the event of a cancellation by the client.
2. Cancellation by Client
If cancellation occurs at least 7 days before the event, only the non-refundable deposit will be retained.Cancellations within 7 days of the event will incur a fee of 50% of the total invoice amount.Cancellations less than 24 hours before the event will require payment of the full invoice amount.
3. Cancellation by Eclat Decor & Designs LLC
Should we cancel the event for any reason, clients will receive a full refund.
4. Weather Policy
Eclat Decor & Designs LLC reserves the right to postpone or cancel events due to severe weather conditions. Decisions will be communicated via email and will consider forecasts three hours before and after the event start time. If rescheduling is not possible, a full refund will be provided. Alternatively, we may relocate the event indoors or to a suitable venue if conditions permit and provided all rented items are intact.
5. Tablescape Policy
Clients must clean all provided plates, bowls, cutlery, serving dishes, and glasses before next-day pickup. Failure to clean these items will result in the forfeiture of the security deposit.
*This policy does not apply to picnic setups.
6. Lateness Policy
Clients have a 15-minute grace period. Arrivals more than 30 minutes late may result in cancellation of the event without a possibility of rescheduling or a refund, as this may interfere with subsequent bookings. Please ensure timely arrival.
*This policy only applies to picnic setups.
7. Service Area
We operate within North & central New Jersey. For venues beyond 10 miles from our base, please contact us at decor@bookeclat.com to discuss potential travel fees.
8. Optional Insurance
Clients may opt for event insurance at 10% of the total invoice amount, which covers late cancellations, allowing for a full refund minus the insurance cost.
A non-refundable deposit of 25% is required to secure an event with Eclat Decor & Designs LLC. This deposit will be forfeited in the event of a cancellation by the client.
2. Cancellation by Client
If cancellation occurs at least 7 days before the event, only the non-refundable deposit will be retained.Cancellations within 7 days of the event will incur a fee of 50% of the total invoice amount.Cancellations less than 24 hours before the event will require payment of the full invoice amount.
3. Cancellation by Eclat Decor & Designs LLC
Should we cancel the event for any reason, clients will receive a full refund.
4. Weather Policy
Eclat Decor & Designs LLC reserves the right to postpone or cancel events due to severe weather conditions. Decisions will be communicated via email and will consider forecasts three hours before and after the event start time. If rescheduling is not possible, a full refund will be provided. Alternatively, we may relocate the event indoors or to a suitable venue if conditions permit and provided all rented items are intact.
5. Tablescape Policy
Clients must clean all provided plates, bowls, cutlery, serving dishes, and glasses before next-day pickup. Failure to clean these items will result in the forfeiture of the security deposit.
*This policy does not apply to picnic setups.
6. Lateness Policy
Clients have a 15-minute grace period. Arrivals more than 30 minutes late may result in cancellation of the event without a possibility of rescheduling or a refund, as this may interfere with subsequent bookings. Please ensure timely arrival.
*This policy only applies to picnic setups.
7. Service Area
We operate within North & central New Jersey. For venues beyond 10 miles from our base, please contact us at decor@bookeclat.com to discuss potential travel fees.
8. Optional Insurance
Clients may opt for event insurance at 10% of the total invoice amount, which covers late cancellations, allowing for a full refund minus the insurance cost.